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How to change a user's email address

Guidance on creating a new user when an email address change is needed.

Sabrina Maly avatar
Written by Sabrina Maly
Updated over a month ago

For security and system integrity reasons, it is not possible to change the email address of an existing user.

If you would like to use a new email address (e.g. due to a name change or a new email account), please create a new user in the User management section with the desired email address and appropriate access rights (more info on user rights here) - and add them to your account. You can then remove the old user if needed.

Please note: Only administrators can add new users to an account.

You can find a detailed guide on how to add a new user here.

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