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How to change a user's email address

Guidance on creating a new user when an email address change is needed.

Written by Sabrina Maly
Updated over 10 months ago

For security and system integrity reasons, it is not possible to change the email address of an existing user.

If you would like to use a new email address (e.g. due to a name change or a new email account), please create a new user in the User management section with the desired email address and appropriate access rights (more info on user rights here) - and add them to your account. You can then remove the old user if needed.

Please note: Only administrators can add new users to an account.

You can find a detailed guide on how to add a new user here.

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