If you have changed your mobile device or phone number and can no longer log in to the amnis Webapp due to 2FA (Two-Factor Authentication) issues, there is a solution.
What helps with Login problems?
Contact amnis support: Reach out to amnis to report the issue. You can contact our support team via email or phone, providing details about your situation.
Verification process: A support team member will get in touch with you to verify your identity. This step is important in order to ensure that you are the authorized account owner.
Go to "User settings": You can then temporarily log in to your amnis web account without needing to complete the 2FA. After logging in, navigate to your "user settings" in the WebApp in the upper right corner.
Update 2FA Settings: You will need to delete the existing 2FA setup that is linked to your old mobile device or phone number. You can now set up a new 2FA using your new mobile device and/or phone number to ensure your account remains secure.
Do I need to contact the support team in every scenario? Not necessarily!
If you're using a new mobile device but keeping the same phone number, simply set SMS as your default login method to ensure a seamless experience. You'll receive an SMS for login, and later, you can switch to One Touch if you prefer.
If you still have difficulties with the login, you can contact our support team at any time!
Why is Two-factor authentication (2FA) important? 2FA adds an extra layer of protection by requiring a second form of verification. This significantly increases the security of traditional passwords.
amnis ensures that client accounts are secure with multiple protective features. These include a solid basic infrastructure, SSL encryption, regular IT audits and penetration tests, as well as account access through two-factor authentication (2FA).