If you're not receiving your SMS verification code when setting up two-factor authentication (2FA), the steps below should help you resolve the issue.
Check the following first:
Mobile signal and roaming: Make sure you have a stable mobile connection. If you're travelling abroad, confirm that your SIM card supports international SMS reception.
Registered phone number: Verify that the phone number on file is correct and still in use.
Carrier filtering: Some mobile providers automatically block messages from automated senders. Check your carrier's spam or message filtering settings, as your code may be getting blocked before it reaches you.
Still not working?
If none of the above resolves the issue, our support team is happy to help. Reach us via live chat. Please let us know which error code you're seeing and confirm the phone number registered to your account.
Why is Two-factor authentication (2FA) important? 2FA adds an extra layer of protection by requiring a second form of verification. This significantly increases the security of traditional passwords.
amnis ensures that client accounts are secure with multiple protective features. These include a solid basic infrastructure, SSL encryption, regular IT audits and penetration tests, as well as account access through two-factor authentication (2FA).