If the synchronisation between amnis and bexio is not working, check the following points to resolve the issue:
Use the correct login method
Always log in to your amnis account using the dedicated "Login/Register with bexio" button. Avoid using the standard amnis login credentials for this integration.Verify the user rights in bexio
Ensure that the user who set up the amnis account has the necessary permissions in bexio. These permissions include:Receipt upload
Banking
Accounting
Check sync activation in amnis
Log in to your amnis account and navigate to the Admin area. Confirm that the bexio synchronisation is activated. If the sync is not activated, click on "Connect bexio".
By following these steps, you should be able to resolve most synchronisation issues quickly and effectively.
Are you missing a single transaction in your bexio account? Check out this article explaining how to ensure your card transactions are correctly booked in bexio.
Still not working? Explore our contact options below, and we’ll be happy to assist you.
Please do not hesitate to contact us if you require further information or assistance in activating the bexio Pay debit card. You can reach us through the following channels:
Live chat: Click the blue icon in the bottom right corner
Phone: Call our bexio Pay customer support at +41 44 500 22 24
bexio helpcenter: Further information can also be found in the bexio helpcenter