If the synchronisation between amnis and bexio is not working, check the following points to resolve the issue:
Use the correct login method
Always log in to your amnis account using the dedicated "Login/Register with bexio" button. Avoid using the standard amnis login credentials for this integration.Identify the sync issue
To determine the cause of your synchronisation issue, go to the transaction details of your card transaction in amnis. If a sync error has occurred, you will find an error message with further details under "Sync details".
Verify the permissions
User's permissions: These are the permissions assigned within bexio. Ensure that the user has the necessary permissions. To check this, navigate to the bexio integration settings in your amnis account and verify that all entries have a green tick.
If any permissions are missing, go to your bexio account and enable the required permissions.
Scopes (OAuth permissions): These permissions are accepted by the user when logging in or registering with bexio. To ensure proper synchronisation, check in your bexio integration settings in amnis that all required scopes have a green tick.
If any permissions are missing, log in or register with bexio and accept the relevant OAuth permissions.
Check sync activation in amnis
Log in to your amnis account and navigate to the "company settings". Confirm that the bexio synchronisation is activated. If the sync is not activated, click on "Connect bexio".
By following these steps, you should be able to resolve most synchronisation issues quickly and effectively.
Are you missing a single transaction in your bexio account? Check out this article explaining how to ensure your card transactions are correctly booked in bexio.
Still not working? Explore our contact options below, and we’ll be happy to assist you.
Please do not hesitate to contact us if you require further information or assistance in activating the bexio Pay debit card. You can reach us through the following channels:
Live chat: Click the blue icon in the bottom right corner
Phone: Call our bexio Pay customer support at +41 44 500 22 24
bexio helpcenter: Further information can also be found in the bexio helpcenter