I wanted to use the desktop camera to take the picture for the identification document, but I cannot take a picture. What can I do?

If you want to use the desktop camera for the identification, please make sure that your desktop camera is activated, and that the amnis app can access the camera feature of your device. You can permit access by changing the respective settings of your device.

I wanted to use my mobile phone for the identification process, but I cannot take a picture. What can I do?

If you want to use the camera of your mobile phone, please make sure that the amnis app has access to the camera feature on your device. The access can be granted by modifying the amnis app-specific settings within the general setting of your device.

In case you need further information or help, please do not hesitate to contact us via email or live chat (blue icon in the lower right corner).