To ensure that refunds are also correctly booked in bexio, the same conditions must be met as for regular card transactions. This includes categorizing the transaction and – if applicable – assigning the VAT rate to refunds in your amnis account.
Companies subject to VAT:
The refund was successful and has the status “Executed”.
A category has been assigned to the refund.
A VAT rate has been assigned to the refund.
Companies exempt from VAT:
The refund was successful and has the status “Executed”.
A category has been assigned to the refund.
For further information on successfully booking transactions and an example of how payments and refunds are booking in bexio, click here.
Please do not hesitate to contact us if you require further information. You can reach us through the following channels:
Live chat: Click the blue icon in the bottom right corner
Phone: Call our bexio Pay customer support at +41 44 500 22 24
bexio helpcenter: Further information can also be found in the bexio helpcenter