Physical amnis debit cards are sent to the cardholder's delivery address. The same address is used for replacement cards that are ordered automatically when a card expires, so it's worth checking that it is up to date. You can set the delivery address in two places.
Option 1: In the cardholder details
Go to Debit cards and choose the Cardholder Management tab, then click on the pencil symbol on the right to open the cardholder details.
Scroll to Delivery address at the end of the cardholder information.
Choose one of the two options:
Company address – the address of your company stored in amnis (cannot be edited here).
Custom address – enter a different address for this cardholder.
Click Save.
The new address applies to the next physical debit card ordered for this cardholder, including automatic replacement cards when a card expires.
Option 2: When ordering a new card
When you order a new physical debit card, you choose the delivery address in step 3 of the order. The address you enter there is also saved in the cardholder details and used for future cards.
Who can change the delivery address?
Card admins and card-group administrators. All other users can see the address but cannot change it.
Good to know
Cards already ordered are not affected. Changing the address does not redirect a card that has already been ordered or is in production.
Your custom address is kept. If you switch from a custom address to the company address, the custom address stays saved, so you can switch back anytime.
Virtual and subscription cards don't need a delivery address.
Before a card expires, we send a reminder so you can check the delivery address before the replacement card is ordered.