I cannot sign the contract since I have not received the required SMS-code.

Please make sure that you have entered a mobile phone number under point 2 (specified under controlling & authorized person(s) in the personal settings).

I changed my phone number under point 2 but still do not receive the required SMS-code for signing.

Please make sure you created a new contract after changing your phone number (under point 2 - generate contract).

I updated my personal details/company details, but the changes are not shown in my contract.

Please make sure you generate a new contract (under point 2; see screenshot above) after you have made changes to your personal details/company details.

I added an additional controlling person/authorized signatory, but the changes are not shown in the contract.

Please make sure you create a new contract (under point 2 - generate a contract; see screenshot above) after having made any changes under point 1 or 2.

I got the email that my identification process was successful, but I do not get the “green tick” that is needed to sign the contract.

If you do not get the “green tick” right away, please refresh the webpage.

In case you need further information or help, please do not hesitate to contact us via email or live chat (blue icon in the lower right corner).